The recently-published 2021 HomeViews National Build to Rent Report revealed the UK’s very best Build to Rent (BTR) operators for specific management ratings on the HomeViews review platform. Discover the ten operators rated highest by their residents.
Our reviews show that good building management is crucial for keeping residents happy. The report found that Management scores on HomeViews were strongly correlated with overall building Star Ratings. Reviewers commented positively on “friendly” and “helpful” staff, and a “seamless” service with swift maintenance solutions was also praised.
The Management chapter of the National Build to Rent Report also revealed some interesting findings about the wider BTR industry and new build tenant experience in the UK. Management scores from tenants in BTS buildings were 25% lower than those from residents of BTR buildings.
The positive story for BTR management standards continued when looking at the number of reviewers who said they would recommend their landlord or developer. 90% of BTR residents said they would recommend their landlord. Meanwhile, only 69% of new build owners said the would recommend the developer of their building.
BTR building managers were also shown to have risen to the challenge of Covid-19 and the various lockdowns of 2020. Reviews showed that, overall, residents felt safe and well looked-after.
The property management team go above and beyond and have been in regular communication via email and phone with the tenants to ensure everyone is safe and well during the Covid-19 outbreak. Verified Resident on HomeViews, Fizzy Canning Town
Top-rated BTR operators by management score
Below are the ten highest-rated BTR operators for management scores. Of the operators in the list below, three were also found to have achieved above-average management scores across all of their developments: Quintain Living, UrbanBubble and Dandara Living.
(NB. Management scores used were taken from the 2020 report sample period)
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Based in the heart of Manchester, Urbanbubble is the North West’s fastest-growing residential property management company. It currently manages Build to Rent schemes across Bath, Birmingham, London and Leeds. In addition, it manages 1,500 rental apartments across Blackfriars, Deansgate Square’s West Tower, Anco&Co and Crescent. Urbanbubble developments Spring Wharf, The Slate Yard and West Tower […] Read more about Urbanbubble
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Founded in 2016, Dandara Living is one of the UK’s leading designers, developers and operators of largescale Build-to-Rent property. Their aim is to have “uncompromising build standards, innovation and high quality specifications”. With over 5,800 apartments across the UK, they pride themselves on offering a wide range of amenities as well as great customer service. […] Read more about Dandara Living
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This independent property consultancy strives to have a people focused approach. The success of Allsop has built up over 100 years’ experience in commercial and residential property consultancy, investment and also management. Developments The Forge in Newcastle, The Trilogy in Manchester, Duet in Manchester, Vox in Manchester and The Keel in Liverpool are all developments […] Read more about Allsop Letting and Management
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“name”: “Essential Living”,
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Essential Living is a Build to Rent property developer based in London. Its hallmarks are premium apartments in well-connected locations. Essential Living developments There are many Essential Living developments on HomeViews: Berkshire House in Maidenhead, Vantage Point in Archway, Islington, and Dressage Court in Bethnal Green. In addition, Union Wharf, Essential Living’s newest development is […] Read more about Essential Living
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“name”: “Way of Life”,
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“ratingValue”: “4.40”,
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Way of Life is a property management company based in London, UK, founded in 2017. It aims to deliver a high-quality service that exceeds the expectations of residents by “making the joys of Central Living a reality… without the compromise of space, style or service.” There are a number of Way of Life developments around […] Read more about Way of Life
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Fizzy Living is a professional landlord on a mission to reinvent renting. Fizzy provides good quality homes for rent in secure buildings across London, and is committed to delivering exceptional five-star customer service throughout your tenancy. This developer is also pet-friendly too! Developments There are seven Fizzy developments in London – Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney […] Read more about Fizzy Living
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“name”: “Greystar”,
“description”: “Gain valuable insights from tenants, owners and visitors about Greystar’s properties on HomeViews.com”,
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“ratingValue”: “4.44”,
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Greystar is a global leader in rental housing. They focus on providing beautiful environments and world-class service that enhance the living experience. With over 25 years’ experience in the US. Greystar have also expanded to the UK and Europe, with a number of purpose-built rental communities. These offer premium quality apartments with exclusive resident amenities. […] Read more about Greystar
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“name”: “Quintain Living”,
“description”: “Gain valuable insights from tenants, owners and visitors about Quintain Living’s properties on HomeViews.com”,
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“ratingValue”: “4.24”,
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Quintain Living is a Build to Rent developer with properties in Wembley Park. Previously known as ‘Tipi,’ the company is owned by Quintain, the award-winning developer transforming uninspiring spaces into awe-inspiring neighbourhoods and communities. With Quintain Living there is no deposit to pay and no hidden fees. Utilities and wifi are all set up and […] Read more about Quintain Living
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“name”: “Get Living”,
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Get Living is a Build to Rent property developer. They are leading the charge for a better way of renting, with no deposits, no fees and longer tenancies for its residents and is pet friendly. The Get Living team aims to help tenants feel at home from the moment they move in. All Get Living […] Read more about Get Living
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“name”: “Savills”,
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“aggregateRating”: {
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“ratingValue”: “4.18”,
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Savills has a management arm that is part of the global real estate group Savills Plc. Founded in 1855, Savills is one of the worlds leading property agents and believes ‘hands on management coupled with in-depth local knowledge is the fundamental driver of real estate performance.’ Savills developments Savills developments listed on HomeViews include The […] Read more about Savills
HomeViews provides verified resident reviews of the UK’s housing developments. We’re working with developers, landlords and the Government to recognise high performers and help to improve standards in the built environment.
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