ICICI Bank has established DBUs in Dehradun in Uttarakhand, Karur in Tamil Nadu, Kohima in Nagaland and Puducherry.
Mumbai: ICICI Bank announced that the bank has inaugurated four Digital Banking Units (DBUs) to provide banking services digitally to its customers. The inauguration is part of the government’s plan to set up 75 DBUs in several districts to celebrate 75 years of India’s independence.
Hon’ble Prime Minister of India Shri Narendra Modi today virtually inaugurated 75 DBUs in the presence of Hon’ble Finance Minister Shri Nirmala Sitharaman and RBI Governor Shri Shaktikanta Das. ICICI Bank has established DBUs in Dehradun in Uttarakhand, Karur in Tamil Nadu, Kohima in Nagaland and Puducherry.
DBU has two distinct areas – Self-Service Zone and Digital Assistance Zone. The self-service zone consists of an ATM, Cash Deposit Machine (CDM) and Multi-Functional Kiosk (MFK), offering various services including passbook printing, check depositing and internet banking accessibility.
It also has Digi branch kiosks, which provide all the services available on the bank’s mobile banking app, iMobile Pay. The zone also offers digital interactive screens, where customers can interact with chatbots to find product offers and mandatory notices. Self-service zone is operational 24×7.
Branch officers in the Digital Assistance Zone will assist customers in carrying out various financial and non-financial transactions. It includes facilities like opening savings account, current account, fixed deposit and recurring deposit, availing home loan, auto loan, personal loan and applying for credit card.
These services are offered entirely digitally through tablet devices, using Aadhaar-based eKYC. Also branch officials will assist customers to download and start using mobile banking app and internet banking. The Digital Assistance Zones will be open from Monday to Friday from 9.30 am to 3.00 pm and also on the first, third and fifth Saturdays of the month at the same time.
On this new initiative, Mr. Rakesh Jha, Executive Director (designate) of ICICI Bank said, “We are happy to join the initiative of setting up DBUs across the country under the aegis of RBI. They act like digital branches, wherein customers can carry out banking transactions digitally, that too at their convenient time. They can also get guidance from experts on banking services in these units.
Over the past few years, we have seen a change in customer orientation across branches. Consumers are now more keen to seek advice and guidance for complex transactions, loans and investments, while simple transactions prefer to be done their way through digital means such as internet and mobile banking. We have established DBUs to meet the changing needs of our customers.”